You have 15 calendar days to return an item from the date you received it. Used, tried or hooked up/installed products, or any items marked as non-refundable/final sale are not returnable. Please contact our Customer Care team to initiate your return.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Returned items must be in the original packaging.
When returning an item, include a copy of the original order confirmation or packing slip as proof of purchase. You must receive a return authorization before shipping the item back.
Returns received at tubsupplies.ca may be assessed a 15% restocking (processing) fee that will be deducted from any credit due.
If your order was shipped under our free shipping promo, the cost of outbound shipping will be deducted from your return credit.
To make a return, go to this link or email firstname.lastname@example.org your order number, the item(s) that you would like to return, and the reason for the return. Our customer care team will review the return and send you a return authorization for the the return. Returns that are sent to us without approval are not be accepted and will possibly be returned to sender as our warehouse does not accept returns.
1252 3rd Avenue South
Damages and Order Issues
Please inspect your order upon reception and contact us if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You must report these issues with 5 business days of from delivery. Please email us pictures of the damage items to email@example.com.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded your credited amount within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
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