Politique de remboursement

15‑Day Return Policy

You have 15 calendar days to return an item from the date you received it. Used, tried or hooked up/installed products, or any items marked as non-refundable/final sale are not returnable. Please contact our Customer Care team to initiate your return.

  • To be eligible for a return, your item must be unused and in the same condition that you received it.

  • Returned items must be in the original packaging.

  • When returning an item, include a copy of the original order confirmation or packing slip as proof of purchase.  You must receive a return authorization before shipping the item back. 

  • Returns received at tubsupplies.ca may be assessed a 15% restocking (processing) fee that will be deducted from any credit due.

  • If your order was shipped under our free shipping promo, the cost of outbound shipping will be deducted from your return credit.

Non-Returnable Items Include

  • Electrical or Electronic parts such as: circuit boards, pressure switches, topside controllers, capacitors, transformers, heaters, sensors, breakers, relays, fuses, thermostats
  • Pumps and plumbing parts
  • Clearance, Final Sale or Overstock items
  • Items that are marked non-returnable on the product page. 
  • Any warranty parts
  • Chemicals including any liquid, tablet or granular chemical. 
  • Filters removed from packaging

Return Process

To make a return, go to this link or email info@tubsupplies.ca your order number, the item(s) that you would like to return, and the reason for the return. Our customer care team will review the return and send you a return authorization for the the return. Returns that are sent to us without approval are not be accepted and will possibly be returned to sender as our warehouse does not accept returns.

Return Address:


1252 3rd Avenue South 

Lethbridge, Alberta

T1J 0P9

Once We Receive Your Iteam

  • We will inspect it and notify you that we have received your returned item.
  • We will immediately notify you (via email) on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).
  • You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Damages and Order Issues

Please inspect your order upon reception and contact us if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  You must report these issues with 5 business days of from delivery.  Please email us pictures of the damage items to info@tubsupplies.ca.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded your credited amount within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ty@backyardleisure.ca.